Customer Service


Buy all your fishing gear online from Tacklemania Fishing Superstore in confidence. We offer a One Year Warranty on all fishing tackle purchased through our store.


In the event that there are any problems with the product purchased with this timeframe, Tacklemania Fishing Superstore will then repair or replace, at their descretion the defective product at no expense to the customer. This includes all related courier charges. Please note that we will require proof of purchase in this situation.


As is standard practice for online selling, we reserve the right to inspect and assess the returned defective product first to determine the warranty required.


If you have any questions or concerns regarding warranties, please contact us


Returns, Replacements & Refunds

If an incorrect item was shipped, or products were flawed, then a warranty return must be processed within 14 days from the shipping date.
If an item was damaged in transit, we need to be contacted within 24hrs of receipt of goods. In this situation products must be returned back to us within 7 days.
No refunds/returns will be issued if the item arrives damaged yet the product has been signed for, indicating it was received in 'good order'. You must check the product arrived in acceptable condition prior to signing the courier form or collecting the parcel at the post office.
All Returns are subject to availability and in the event that the item you purchased is no longer available, a refund will be processed. We will also include the shipping charges in your refund.
How do I organise a Return:
If you have contacted us for a Return/Refund then you will be provided with a Return Authorisation (RA) number. Please contact us to receive this number. Once your return has been authorised, we will organise a courier to pickup the item/s from a delivery address provided. Note: Someone needs to be at the address to meet the courier.
No refunds, credits, exchanges or replacements are offered if you have changed your mind about the product, make an incorrect choice, or failed to verify and accurately provide information when placing an order.
Refunds will be processed in the form of payment used on the original order. For credit card refunds, please allow 1 or 2 billing cycles for the credit to appear on your statement.
Privacy Statement

Order Information:
When you place an order, we collect contact information, such as your shipping and e-mail addresses, and financial information, such as your account or credit card numbers. Contact information from the order form is used to send orders and information to our customers and to get in touch with them when necessary. Financial information is used to bill the customer for products. You also have the option of ordering products over the telephone and you may choose to pay by check, credit card or money order.
Use of Information:
1. We collect information to process customer orders, to contact our customers concerning the status of an order or to answer any of their questions.
2. We collect information to contact users about upcoming Tacklemania Fishing Superstore sales, promotions, product information, and to participate in contests.
3. Your information won't be shared with third party partners.
4. Tacklemania Fishing Superstore will have access to and will use the personally identifiable information you provide in connection with your purchases on this Website, and it may use your data for payment processing and authorization, fraud protection and credit risk reduction, website evaluation and data analysis, and also for marketing and promotional material distribution.
5. We may release your personal information to comply with the law, to enforce our Website policies, or to protect our or others' rights, property, or safety.
We do not sell any information about our users on the individual customer level.
As with any business, it is possible that as our business develops, we might sell or buy online stores or other assets. In such transactions, information about customers often is among the transferred assets. Accordingly, in the unlikely event that our company or substantially all of our assets are acquired by a third party, such information may be one of the transferred assets.
Changes to our Privacy Policy:
We may amend this Privacy Policy at any time. If we make any material changes in the way we collect, use, and/or share your personal information, we will notify you by sending you an e-mail at the last e-mail address that you provided us, and/or by prominently posting notice of the changes on the Website covered by this Privacy Policy.
Please note that, at all times, you are responsible for updating your personal information to provide us your current e-mail address. In the event that the last e-mail address that you have provided us is not valid, or for any other reason is not capable of delivering to you the notice described above, our transmittal of the e-mail containing such notice will nevertheless constitute effective notice of the changes described in the notice.
In any event, changes to this Privacy Policy may affect our use of personal information that you provided us prior to our notification to you of the changes. If you do not wish to permit changes in our use of your information, you must notify us prior to the effective date of the changes that you wish to deactivate your account with us.
Security of Information:
Tacklemania Fishing Superstore has security measures in place to protect against the loss, misuse or alteration of the information you provide. We encrypt your personal information, including your credit card number, when transmitting over the Internet using SSL Secure Ordering.
Liability - For documents and software available from this server, Tacklemania Fishing Superstore does not warrant or assume any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product, or process disclosed.
External Links - Some Tacklemania Fishing Superstore Web pages may provide links to other Internet sites for the convenience of users. Tacklemania Fishing Superstore is not responsible for the availability or content of these external sites, nor does Tacklemania Fishing Superstore endorse, warrant, or guarantee the products, services, or information described or offered at these other Internet sites. Users cannot assume that the external sites will abide by the same Privacy Policy to which Tacklemania Fishing Superstore adheres.
Advertisements - When visiting our Web site, your Web browser may produce advertisements. These advertisements were most likely produced by other Web sites you visited or by third party software installed on your computer. Tacklemania Fishing Superstore does not endorse or recommend products or services for which you may view a pop-up advertisement on your computer screen while visiting our site. Tacklemania Fishing Superstore does not have pop-up advertisements on our site.
Cookies - Tacklemania Fishing Superstore does place a feature called a "cookie" on your hard drive. A cookie is a small data file that is sent to your browser from a web server and stored on your computer's hard drive. A cookie may contain certain information, such as a unique user session ID number, which is used to track the page(s) you visited. This unique number allows us to keep track of your order as you shop on our site. Cookies also allow us to recognize registered users when they visit, and to provide those customers with specific related information.
If you register with us or order from our Website, we use cookies to monitor and maintain information about how you use our Website and what you buy. If you do not register or buy from the site, we may monitor and maintain information about your use of our Website in order to improve your shopping experience. Our Website logs do generate certain kinds of non-identifying site usage data, such as the number of visits to our Website and pages viewed. This information is used for internal purposes by technical support staff to provide better service to you.
Most Web browsers automatically accept cookies, but you can usually change the configuration of your browser to prevent this from occurring. Even without a cookie, you can still take advantage of most of the features of our Website, including making a purchase, but we will not be able to recognize you as a registered user unless you log-in.
Tacklemania Fishing Superstore does reserve the right to advertise its own products on their web pages.